Intake Conversion Experts (ICE) Review

Intake Conversion Experts Logo

Intake Conversion Experts (known as ICE for short) is a 24/7 legal intake answering service specializing in mass tort cases.  100% of their clients are mass tort law firms.  This review will give an overview of some of the best features of ICE, and which attorneys would benefit most from their services.

The Intake Conversion Experts ICE Call Center

ICE was founded by Gary Falkowitz, a former Managing Attorney of the law firm Parker Waichman, one of New York’s largest in personal injury.  Gary started the company with the founders of Captora, a client relationship management (CRM) software company.  While the two companies operate separately, the ICE team’s thorough understanding of Captora makes them more effective and detail-oriented.

ICE has over 150 clients, all of them mass tort law firms.  50% of their call center staff speak Spanish, and the company uses 3rd party interpreter services for any other languages needed. (more…)

Lexicata Review: Features, Pricing, and More

Lexicata Logo

Lexicata is a cloud-based program to help lawyers with Client Intake and Client Relationship Management (CRM).  These two areas are essential to any lawyer who wants to streamline their office operations.  The right management tool can save you hundreds of hours every year.

Many applications in the market specialize in either CRM or Client Intake, so I was skeptical about a package deal.  Plus, a lot case management software (like Clio or PracticePanther) already provide these services within their software, so why would I want something separate?

The short answer: Lexicata’s Client Intake and CRM are much better than anything I’ve found in case management software.

Of course, Lexicata is not for every law firm.  This review will break down if Lexicata is right for you. (more…)

Alert Communications: Legal Intake Call Center Review 2017

Alert Communications

I’ve mentioned this is our previous post, but if you are looking for more clients, you need a 24/7 intake call center working with your firm.  Often times, especially in medium to large cities, clients are simply going through the list of lawyers they’ve found via Google, and the first one to answer and takes care of the client is the one who gets the business.  There are a lot of legal intake call centers out there, and I plan to review as many of the services as I can.

Alert Communications is currently the first result in Google for “legal intake call center” and similar searches, so we know they are a major player in the industry.  Based out of Southern California, Alert offers both client intake and virtual receptionist services.  They mostly work with small and medium-sized law firms, and they can support English and Spanish call-ins.  They separate themselves from the competition in a number of ways.

I’ve received a full virtual tour and consultation of their services, and done a considerable amount of independent research.  Here is my review: (more…)

PracticePanther Review 2018: Is It Worth Your Money?

Practice Panther Review

2018 Update: PracticePanther has updated its Accounting Features since this post was first published.  See the new Accounting section for more.

PracticePanther Legal Software is a web-based software program that caters to small and medium-sized law firms.  It’s one of the “Big Four” in legal software along with Clio, RocketMatter, and MyCase.  It is the newest of the four (est. 2012), but the program has quickly risen to prominence over older, more established practice management software.  It’s the new kid on the block, but I was surprised by how well it stacks up to its competitors.

Practice Panther, along with the others in the Big Four, offer very similar features: contact lists, deadline tracking, task management, automatic calendaring, and cloud-syncing.  It’s certainly in the top tier of practice management software, but how does it shape up to the competition?  This review will take a look at PracticePanther’s most distinguishing features, and we’ll see how it stacks up to the competition.

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Is FindLaw Worth It?

Findlaw's Legal Marketing Front Page

Findlaw is an enormous online resource for legal information.  While the site generally caters to non-attorneys interested in learning the law, the site also offers online marketing services for lawyers.  Because of Findlaw’s name recognition and large presence online, many attorneys trust the site to help them build a website and attract new clients.

Today we are going to review Findlaw’s legal marketing services. Let’s find out if it’s worth it: (more…)