A good receptionist can be the cornerstone of any law firm’s practice. They are the face of your firm; they are the first impression clients get when they walk into your office. But your receptionist can only do so much, and he/she’s often torn between helping clients physically and helping them on the phone. Physical clients should take priority, which is why you need a backup: a virtual receptionist to catch all the calls after a few rings.
From my research, Ruby Receptionists is the most widely used virtual receptionist/call center service. While not exclusive to attorneys, the company markets heavily toward the legal profession; they integrate with Clio and Lexicata among other attorney products. In this review, we’ll take a look at Ruby Receptionist’s major selling points, and why they seem to be on top of the answering service/virtual receptionist market. (more…)
I’ve mentioned this is our previous post, but if you are looking for more clients, you need a 24/7 intake call center working with your firm. Often times, especially in medium to large cities, clients are simply going through the list of lawyers they’ve found via Google, and the first one to answer and takes care of the client is the one who gets the business. There are a lot of legal intake call centers out there, and I plan to review as many of the services as I can.
Alert Communications is currently the first result in Google for “legal intake call center” and similar searches, so we know they are a major player in the industry. Based out of Southern California, Alert offers both client intake and virtual receptionist services. They mostly work with small and medium-sized law firms, and they can support English and Spanish call-ins. They separate themselves from the competition in a number of ways.
I’ve received a full virtual tour and consultation of their services, and done a considerable amount of independent research. Here is my review: (more…)