Answer1 is a major player in the virtual receptionist/answering service market for lawyers. Along with Ruby Receptionists, they are one of the top tier businesses in their industry. Started in the 1980s as a traditional answering service for local businesses, Answer1 was one of the first virtual receptionist companies to adopt Voice Over IP (VoIP) and centralize their operations to serve the entire United States. Today they are one of the giants of the industry, and you may have seen their advertisements across multiple mediums in legal marketing (podcasts, magazines, etc.).
This review will take a closer look at Answer1’s services and how they compare to the other giant in the legal answering answering service space, Ruby Receptionists. Let’s dive in: (more…)
A good receptionist can be the cornerstone of any law firm’s practice. They are the face of your firm; they are the first impression clients get when they walk into your office. But your receptionist can only do so much, and he/she’s often torn between helping clients physically and helping them on the phone. Physical clients should take priority, which is why you need a backup: a virtual receptionist to catch all the calls after a few rings.
From my research, Ruby Receptionists is the most widely used virtual receptionist/call center service. While not exclusive to attorneys, the company markets heavily toward the legal profession; they integrate with Clio and Lexicata among other attorney products. In this review, we’ll take a look at Ruby Receptionist’s major selling points, and why they seem to be on top of the answering service/virtual receptionist market. (more…)
I’ve mentioned this is our previous post, but if you are looking for more clients, you need a 24/7 intake call center working with your firm. Often times, especially in medium to large cities, clients are simply going through the list of lawyers they’ve found via Google, and the first one to answer and takes care of the client is the one who gets the business. There are a lot of legal intake call centers out there, and I plan to review as many of the services as I can.
Alert Communications is currently the first result in Google for “legal intake call center” and similar searches, so we know they are a major player in the industry. Based out of Southern California, Alert offers both client intake and virtual receptionist services. They mostly work with small and medium-sized law firms, and they can support English and Spanish call-ins. They separate themselves from the competition in a number of ways.
I’ve received a full virtual tour and consultation of their services, and done a considerable amount of independent research. Here is my review: (more…)