Answer1 is a major player in the virtual receptionist/answering service market for lawyers. Along with Ruby Receptionists, they are one of the top tier businesses in their industry. Started in the 1980s as a traditional answering service for local businesses, Answer1 was one of the first virtual receptionist companies to adopt Voice Over IP (VoIP) and centralize their operations to serve the entire United States. Today they are one of the giants of the industry, and you may have seen their advertisements across multiple mediums in legal marketing (podcasts, magazines, etc.). This review will take a closer look at Answer1’s services and how they compare to the other giant in the legal answering answering service space, Ruby Receptionists. Let’s dive in:
A good receptionist can be the cornerstone of any law firm’s practice. They are the face of your firm; they are the first impression clients get when they walk into your office. But your receptionist can only do so much, and he/she’s often torn between helping clients physically and helping them on the phone. Physical clients should take priority, which is why you need a backup: a virtual receptionist to catch all the calls after a few rings. From my research, Ruby Receptionists is the most widely used virtual receptionist/call center service. While not exclusive to attorneys, the company markets heavily toward the legal profession; they integrate with Clio and Lexicata among other attorney products. In this review, we’ll take a look at Ruby Receptionist’s major selling points, and why they seem to be on top of the answering service/virtual receptionist market.