Ruby Receptionists Review: The Biggest Name in Call Centers

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A good receptionist can be the cornerstone of any law firm’s practice.  They are the face of your firm; they are the first impression clients get when they walk into your office.  But your receptionist can only do so much, and he/she’s often torn between helping clients physically and helping them on the phone.  Physical clients should take priority, which is why you need a backup: a virtual receptionist to catch all the calls after a few rings.

From my research, Ruby Receptionists is the most widely used virtual receptionist/call center service.  While not exclusive to attorneys, the company markets heavily toward the legal profession; they integrate with Clio and Lexicata among other attorney products.  In this review, we’ll take a look at Ruby Receptionist’s major selling points, and why they seem to be on top of the answering service/virtual receptionist market. (more…)